Tiger Airways Australia we had to test. An airline that operates in our home country that has become a national embarrassment. In July and August 2011 Tiger was grounded for 6 weeks by Civil Aviation Safety Authority (CASA) due to safety concerns.
Tiger is once again flying but with very limited routes and under close observation so we can assume that it will be safe.
Tiger started in Australia in November 2007 and part of the larger Tiger Airways operation based in Singapore. The aim was to offer very low cost seats. That part was achieved and has been a factor in reducing air fare prices in Australia.
The most significant problem with Tiger is that so many flights are late or cancelled. The chances of your flight being delayed or late are such that we refuse to book our staff on Tiger and only flown a few test flights. Tiger have promised to improve both punctuality and reduce cancellations and we suspect giving the close watch by the Federal authorities on Tiger Airways improvements will happen.
Check in is an unpleasant experience and you have to be their 45 minutes before and no chance of an extension. Late and you lose your seat. And to add to the hassle you have to pay $25 for the privilege of checking in. That fee can be avoided if you use web check in but has to be done 4 hours before as we found out when we checked in on line 3 hours before and then forced to pay the check in fee and queue.
In Melbourne, Tiger uses an old terminal that is very overcrowded and resembles a Third World Airport.
In the air Tiger is OK and the aircraft are clean, well presented and the staff pleasant. Like all low cost airlines you pay for any refreshments.
Overall we recommend avoiding Tiger unless you are desperate to save money, but then if the flight is late or cancelled the small savings are lost as Tiger do not offer any assistance. The only plus we can give Tiger is that they keep the fares down for the competition.
A huge question is whether Tiger Airways Australia will be able to survive, but the management is confident they can. Being partly owned by Singapore Airlines might save it. It does surprise us that one of the best airlines in the world has any interest in one of the worst.Write a Review